From opening your account to claiming your winnings — we're here for every question and every issue. Browse our self-help resources or speak directly with our support team.
Our support team is active 24 hours a day, 7 days a week on Bangladesh Standard Time. Get help in your language, on your schedule.
Select the type of issue you're facing — we're ready to help you resolve it quickly
Everything you need to know about creating a new account, resetting your password, updating your profile, and verifying your identity.
12 ArticlesDeposit and withdrawal processes, timelines, and troubleshooting for bKash, Nagad, and Rocket.
15 ArticlesEverything you need to know about lottery rules, ticket purchases, draw results, prize claims, and game-related queries.
10 ArticlesRules and terms for welcome bonuses, reload offers, referral programs, and special promotions.
8 ArticlesTwo-factor authentication, account security, suspicious activity reporting, and data protection.
7 ArticlesMobile app download, installation issues, login errors & technical support.
9 ArticlesInformation on loyalty points, VIP benefits, reward redemption, and exclusive membership perks.
6 ArticlesSelf-control, deposit limits, temporary account suspension, and support resources.
5 ArticlesReset your password in under 2 minutes via mobile OTP or email
Complete your bKash payment step by step, and find out what to do if something goes wrong
How to save your ticket number, check draw times, and view results
Verify Your Identity Quickly and Securely to Increase Your Withdrawal Limit
Learn about the terms of the first deposit bonus and how to make the most of it
Details on Payment Processing Times and Reasons for Delays
Reset your password in under 2 minutes via mobile OTP or email
Verify Your Identity Quickly and Securely to Increase Your Withdrawal Limit
Add an extra layer of protection to your account with two-step login
Steps to Update Your Name, Address & Contact Information
Complete Your bKash Payment Step by Step
Details on Payment Processing Times and Reasons for Delays
A step-by-step guide for Nagad and Rocket users
How to save your ticket number, check draw times, and view results
A Complete Guide to the Prize Claim Process for Winners
Live draw schedule and how to check results
Live chat is the fastest way to get an immediate response — you'll typically hear back within 3–5 minutes.
For more complex issues, send us an email. You can attach screenshots or documents to help explain the problem.
Support@85bajee.com
For urgent matters, you can reach us by phone and speak with a support agent in Bangla.
First-time users on an online gaming platform naturally come with a lot of questions. Will my deposit be credited correctly? How do I collect a lottery prize? What do I do if I forget my password? Providing clear, straightforward answers to all of these is exactly what the 85 Bajee Help Center is here for.
We believe a great platform isn't defined by its games or bonuses alone — it's also defined by its support. When users run into trouble, getting fast and accurate help makes all the difference. That's why 85 Bajee has built its Help Center into one of the best online support experiences in Bangladesh.
Opening an account on 85 Bajee is quick and straightforward — just verify your mobile number with an OTP and you're ready to go. That said, new users sometimes run into minor hiccups, such as delayed OTPs, incomplete registration forms, or a pending email verification. These are among the most-read articles in our Help Center.
Forgetting your password is something that happens to everyone. To reset your password on 85 Bajee, click the "Forgot Password?" link on the login page, enter your registered mobile number, and verify with an OTP. You can set a new password in just two minutes.
With Bangladeshi users in mind, 85 Bajee supports payments via bKash, Nagad, and Rocket. The most common deposit issue is when money is deducted but doesn't appear in your account. This is usually caused by a network delay and resolves automatically within 15–30 minutes.
If more than 30 minutes have passed, contact our support team with your transaction ID and a screenshot. Our payments team typically resolves these issues within 1 hour.
For withdrawals, standard amounts are processed within 24 hours. For larger amounts with completed KYC verification, funds reach your bank or mobile banking account within 48 hours.
Follow these steps for any issue — you'll be able to resolve most of them on your own
Use the search bar at the top of the page and type in a keyword related to your issue. Most common problems are already covered across our 50+ articles.
Head to the FAQ section and select the category that matches your issue. There are separate FAQs for payments, accounts, and lottery — each covering its own set of common questions.
If you can't find a solution on your own, start a Live Chat. Our trained support agents are ready to help you in Bangla. Have a description of your issue and any relevant screenshots ready before you chat.
For issues that are complex or require documentation, email us at support@85bajee.com. Please include your account ID, a description of the issue, and any relevant screenshots.
Once a ticket is opened, you will receive a reference number. If the issue isn't resolved within the expected timeframe, use that reference number to follow up. Our goal is to resolve all issues within 24 hours.
Never share your password or full payment PIN when contacting support. No 85 Bajee staff member will ever ask for your password.
The bonus system at 85 Bajee can seem a bit confusing at first — especially for new users. But it's actually quite simple. Every bonus comes with a wagering requirement, meaning you'll need to play through the bonus amount a certain number of times before you can withdraw it.
For example: you deposit ৳1,000 and receive a 100% bonus of ৳1,000. If the wagering requirement is 5x, you need to place a total of ৳5,000 in bets to withdraw the bonus ৳1,000. It may sound like a lot, but if you play regularly, it adds up easily.
Referral bonuses are another common topic. Once you refer a friend and they register and make their first deposit, both of your wallets will be credited with a bonus. You can find your referral link in the "Refer" section of your profile.
85 Bajee takes account security very seriously. If you ever suspect unauthorized access to your account, change your password immediately and notify our support team right away. We'll verify your account promptly and take the necessary action.
Enabling two-factor authentication (2FA) is the best way to keep your account secure. With 2FA active, a password alone isn't enough to log in — you'll also need a one-time OTP code each time. You can turn it on in just a few seconds from the Settings menu.
85 Bajee believes entertainment is only enjoyable when it's in control. That's why users can set their own daily or weekly deposit limits directly on the platform. If you need a break for a while, you can also temporarily suspend your account. For more details on these features, visit our Responsible Gaming page.
Whatever the issue — big or small — the 85 Bajee Help Center is always here for you. Our goal is simple: to make your experience smooth, safe, and enjoyable.
Answers to the most frequently asked questions about the Help Center